Power Up Your Contact Center with Multimedia.
Connect with Customers on Their Terms
With studies showing that voice interactions are declining while text and other interactions are on the rise, businesses are acting on these new dynamics by adding new channels of communication to their contact center.
Avaya can help your business communicate with customers on their own terms by enabling you to communicate in almost any way they chose.
Contact Center Reporting
Reporting capabilities are the heart of every contact center and Avaya offers one of the most powerful, easy-to-use reporting solutions in the industry.
Avaya Aura Contact Center enables you to give your customers a multimedia experience that can drive long term loyalty and help capture more revenue. Our solution helps your customers get what they want - when they want it. A true formula for success!