Power Up Your Contact Center with Multimedia

Connect with Customers on Their Terms

With studies showing that voice interactions are declining while text and other interactions are on the rise, businesses are acting on these new dynamics by adding new channels of communication to their contact center.

Customer Interactions

Avaya can help your business communicate with customers on their own terms by enabling you to communicate in almost any way they chose.

  • Inbound & Outbound Voice
  • Email
  • Text (SMS)
  • Web Chat
  • Instant Messaging
  • Voice Messaging
  • Faxed or Scanned
  • Documents
  • Social Media

Contact Center Reporting

Reporting capabilities are the heart of every contact center and Avaya offers one of the most powerful, easy-to-use reporting solutions in the industry.

Drive Loyalty

Avaya Aura Contact Center enables you to give your customers a multimedia experience that can drive long term loyalty and help capture more revenue. Our solution helps your customers get what they want – when they want it. A true formula for success!

Contact us at 303.699.4477 or 877.789.7625

To make sure your business is ready for a Peak Communication UCAAS hosted solution that will “Elevate Your Business Above The Rest” !

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