Ongoing Support and Maintenance with Your Personal Communications Consultant.
Unmatched in customer service and employee training, Peak is continually raising the industry bar on personal service to keep your products in peak working condition.
As a Peak Communication client, you’ll have a Personal Communications Consultant as your single point of contact for service and support. This certified professional can answer any questions you have, and will help you get the most out of your telecommunications solution.
Our support team is extremely knowledgeable about all of the products and services we offer. We pride ourselves on being prompt, professional and passionate about our products and services, based on this simple philosophy…
Great Products plus Extraordinary Service = Loyal Customers.
Our sales and service teams are supported by industry leading manufacturers and service providers in all areas of design, engineering, project management, installation, and post-warranty maintenance to provide our customers a level of service that is “Above The Rest.”
Our optional Maintenance Agreement coverage gives you the piece of mind by having your solutions monitored 24/7. In the unlikely event that a problem does occur, certified engineers and technicians are available 24 hours a day to get you up and running fast.
When you choose a Peak
Communication Maintenance
Agreement you receive the following:
Remote
Resolution
Remote maintenance and help desk support provided by experienced technicians to clear system alarms, or to detect and correct potential problems without disruption to your communications or your business day.
Intelligent
Dispatch
On-site support or replacement parts that may be necessary to clear the fault. The technician will arrive on-site prepared, knowing what the problem is, and what parts are needed to fix the problem quickly the first time ”maximizing uptime for you.”
On-Site Service
Response Objective
When the trouble cannot be resolved remotely, a four business hour on-site response objective is provided through a nationwide network of technicians.
Customer Touch
Check-In
We check-in with you periodically to make sure you are satisfied with your system and service.
Finally, you get the on-going support of Peak Communication, a company with a commitment to provide cutting-edge technology and superior customer service to elevate your business “Above The Rest.”
Additional Information:
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