Unify calls, meetings, chat, email, and customer interactions to align teams, elevate customer experiences and help deliver the outcomes that set your business apart.
Simple to use
Intuitive features, user-friendly interfaces, guided workflows make this accessible to any users.
Simple to set-up
Automated provisioning, guided configuration steps, and pre-built features that reduce the need for manual setup.
Custom controls
Flexible, granular custom controls that allow organizations to tailor AI to their requirements.
Deliver a professional, 24/7 caller experience without adding staff: greet and interact with customers, answer questions, and route enquiries… all with a human voice.
ANSWER CALLS AND ENGAGE
Deliver a first-point of contact with natural, human-like interaction
Handle Routine Inquiries
Respond to common questions without human intervention
Intelligently Route Calls
For more complex calls, provide a warm transfer to the right person
FAQs and Business Details
Answer common questions about your services, policies, hours, locations, contact information, and more
Make Human Agents and Supervisors better
Deliver faster resolutions with suggested responses, information retrieval, and task automation, and agent management
AI Agent Assist
AI functionality on a UC platform is provided through AI Agent Assist, which offers several features to support agents during calls. These features include a live transcription of the call, real-time sentiment analysis, and an AI Assistant that can provide answers to agent queries based on predefined knowledge collections. The AI Assistant can be accessed through a side panel on the UC+CC platform, and agents can ask questions by typing into a message box. The AI Assistant’s responses are based on the information assigned to it through the Knowledge Collection, and agents can rate the responses in real time. Additionally, AI Agent Assist provides a real-time evaluation of the customer’s sentiment, displayed through an emoji and a sentiment progression bar. After the call, AI Recap can automatically generate post-call notes, saving time and improving follow-through.
AI Supervisor Assist
Enhance agent management.Provide smarter agent coaching. Deliver instant clarity and improve agent performance in real time.
To make sure your business is ready for a Peak Business Communication Solutions UCAAS hosted solution that will “Elevate Your Business Above The Rest” !
