Why Choose Peak?

BBB Accreditation

Peak has received an A+ accreditation rating for its adherence to the BBB’s Standards of Trust – the highest set of ethical guidelines for business, and positive consideration for our Business’ Complaint history with the BBB – Type of Business, Time in Business, and Competency Licensing, amongst other factors.

Mission Statement

A Colorado Telecommunications company serving customers throughout the United States with “state-of-the-art” business communication solutions.




This is Avaya

From the early days as a spin-off from AT&T & Lucent Technologies, Avaya has a long and proud history of putting the success of their customers first. In step with multiple dramatic shifts in the technology landscape, Avaya has continually transformed itself through innovation to deliver better outcomes for our customers.

As a partner of Avaya, Peak Communication continues to provide total communication solutions that elevate your business “Above the Rest” !



Iconic Company Focuses on Staying Connected with Customers

Radio Flyer. It’s a household name in the United States that conjures up nostalgic memories for generations of Americans. Founded in 1917 by Italian immigrant Antonio Pasin, the company is still family-owned and privately held, with 100 employees worldwide.

How does the “David” of the toy industry compete with the “Goliath” toy company giants and thrive for 99 years? Senior Director of Radio Flyer IT Tom Cesario attributes the feat to constant innovation and a focus on customer relations. “We thrive by listening to consumer feedback and investing in research so we can offer innovative products,” Cesario explains. “Another important component of our success is customer service. The Radio Flyer brand is bigger than the actual company, so customers have come to expect nothing short of phenomenal service.

 A key part of the strong Radio Flyer service experience is effective consumer call handling. Radio Flyer’s Avaya IP Office Platform allows the company to reliably and cost effectively deliver the excellent customer service that has been an important part of its reputation for 99 years. 

“Consumer call handling is paramount for our brand.The Avaya IP Office Platform has helped us take it to the next level.” — Tom Cesario, Senior Director of IT


Avaya is shaping connections across the planet!

Not just basic connections but intelligent connections that transform people’s experiences. Connections that have awareness and context. That integrate AI and machine learning. That create accessible, relatable, shareable moments. We unveiled new solutions at Avaya ENGAGE, our recent annual customer and partner event. Now we’re bringing you the highlights here. We’ll keep you up to date on our latest innovations. We’ll offer our thinking about trends and technology. And show you ways our customers are using Avaya solutions to realize great outcomes through digital transformation. Keep browsing our news, blogs, articles and case studies.


Work From Home

The Coronavirus is affecting businesses all over the World. As concern grows, more and more companies would like to give their employees the option to work from home.

Don’t worry, Peak Communication has got you covered

1.Connect your office over any network, with any device and from any location in the World

2.Our mobile extension app extends your desk phone to your cell phone and records the entire call

3.Simple collaboration tools let you chat, run conference calls, and share documents

4.Manage your entire Phone System without leaving the comfort of your home

$$$$$ Standard implementation within days not weeks $$$$$

•HD video conferencing, screen sharing and instant messaging

•Easily integrates with existing infrastructure

•Feature-rich host capabilities for managing participants and presenters

•Highly secure,encrypted communication

Contact us at 303.565.3500 or


Coronavirus Pandemic

Peak Communication Customers,

With an increasing number of businesses transitioning to remote workers in response to the coronavirus (COVID-19) pandemic, Peak Communication wants our customers to know that we are here to provide

Consultative services and recommendations on the options that are available to your business as your operations evolve.

Software programming assistance to have calls twinned or forwarded to offsite numbers (mobile or residential office) with your existing premise-based system.

Additional software licensing, and hardware to provide a mobility solution that can be used in the immediate, and ongoing future time frame with your existing premise-based system.

  • Hosted Voice over IP services that will:
  • Connect your office over any network, with any device from any location in the world.
  • Provide a mobile extension application to extend your desk phone to your cell phone and desktop device.
  • Provide messaging solutions to maximize your productivity.
  • Integrate voice or multichannel call center routing and reporting tools to continue to provide the best customer service to your clientele.
  • Integrate desktop CRM tools.
  • Allow you to manage your entire phone system without leaving the comfort of your home.
  • Video conferencing tools and services that can help maintain communication and collaboration while travel is restricted. These solutions offer:
  • HD video conferencing, screen sharing and instant messaging.
  • Easy integration with existing infrastructure.
  • Feature-rich host capabilities for managing participants and presenters.
  • Simple collaboration tools let you chat, run conference calls, and share documents.
  • Highly secure, encrypted communication.
  • Optional Cloud File storage

We thank you for the opportunity to serve your business communication needs, and our Peak Communication team is here to assist your business any way that we can. Please feel free to contact us at your convenience.

Toll Free: 877.789.7625

Local: 303.699.4477



The Peak Experience




In the digital era, every interaction, whether direct or indirect, provides insights and represents an opportunity to deepen customer relationships.

The key is to leverage Artificial Intelligence (AI) and Machine Learning (ML) to generate insights, processing structured and unstructured data from CRM and ERP systems, Public Datasets, etc., and then use these insights and context to improve user experiences within self-service applications, smart routing, agent augmentation, interaction management and more.

Recent improvements in AI/ML is predicted to have a profound impact on every aspect of a business, including a major impact on Customer, Agent, and Employee experiences. Avaya is building on the Avaya Oceana and Avaya Breeze foundations to bring these capabilities to the contact centers of our customers through an ecosystem of partners.


Avaya IP Office A Powerful Collaboration Solution

Committed to enabling customers to flexibly accommodate new market, business and consumer trends and gracefully evolve into the future, Avaya’s IP Office™ Platform is a simple, powerful collaboration solution that delivers the full range of unified communications, contact center, video, mobility and networking capabilities. Recently awarded Leader’s quadrant position recognition in the first Gartner Magic Quadrant for Midsize Unified Communications 2015 (NA), Avaya technologies continue the promise that new and critical business functions will make a significant impact on business models.
As technologies go, there’s little glamour or excitement in those that have stood the test of time. Today, the spotlight shines brightly on the latest startup, app or device and quickly fades as the next entry appears on the horizon.
The year 2000 was full of hope and hype: mobile communications, Internet and email were solidly in the hands of the consuming public and making a significant impact on new business models. It would be awhile yet before the cell phone could do much more than make and receive voice calls.
IP communications were the hot topic – with both boosters and detractors running the spectrum from “wave of the future” to “an unproven, business risk unworthy of capital investments.”  Businesses straddled both sides: the promise of new capabilities was interesting, but who in their right mind risks critical business functions on new technology?
The first version of Avaya IP Office™ hit the North American market in 2000. From the start, the SMB system was billed as a PBX/IP Telephony solution that had the flexibility to have analog, digital and/or VoIP endpoints added at any time. This “hybrid” system could support up to 360 endpoints and even network to other IP Office systems using traditional or VoIP trunking. Voice communications only from the business desk, please, but what else did a business need at that point?
Dial (pun-intended) forward. Businesses in 2015 are looking considerably different than they did a decade and a half ago (note: so are most of my friends and colleagues). Mobile, IP, social, big data have changed the landscape – not in one fell swoop – but through steady, persistent inroads made by cycles of innovation, development, implementation, measurable impact and expansion.
Deciding when and how to make a change that can have a significant impact on the future can be among the most stressful, bewildering aspects of business. The ripple effect of that decision influences an ever-widening circle of people, processes, technologies. Further, change is rarely something that’s once and done. Smart businesses continuously keep a finger in the wind.
So it is with Avaya IP Office.  Over the last 15 years, the system has evolved into a platform capable of supporting a full range of unified communications, contact center, video, mobility and networking.
We’ve shipped out more than half a million systems to customers around the world, operating some of the most unique, growing businesses. We’ve won countless awards – including our recent Leader’s quadrant position recognition in the first Gartner Magic Quadrant for Midsize Unified Communications 2015 (NA).
But most importantly, we’ve kept our finger in the wind to make sure that our technologies enable customers to flexibly accommodate new market, businesses and consumer trends and gracefully evolve into the future.
… Because, ya know, we all want to change the world.


Avaya IP Office Platform A Simple Powerful Unified Collaboration Solution

Engagement Can Accelerate Growth and Revolutionize How You Do Business

  • Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya.
  • Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.
  • Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device.
  • Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work,, and Microsoft Office 365.
  • Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.
  • Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business. Learn more in our Engagement Everywhere eBook.
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