Committed to enabling customers to flexibly accommodate new market, business and consumer trends and gracefully evolve into the future, Avaya’s IP Office™ Platform is a simple, powerful collaboration solution that delivers the full range of unified communications, contact center, video, mobility and networking capabilities. Recently awarded Leader’s quadrant position recognition in the first Gartner Magic Quadrant for Midsize Unified Communications 2015 (NA), Avaya technologies continue the promise that new and critical business functions will make a significant impact on business models.
If you want to ensure maximum impact and efficiency during your video conferences, we reckon these few tips will get you to a good start. Enjoy and if you got more tips to help develop a better etiquette in video conferencing, let us know!
EXPERIENCE THE SIMPLICITY AND RELIABILITY OF A CONTACT CENTER ON THE GOOGLE™ CLOUD PLATFORM
Avaya has an easy, fast, cost-effective way to deliver robust cloud contact center capabilities to your customer service agents. Use a simple monthly subscription service to give agents functionality through the Google™ Cloud Platform. Whether you have 10 or 250 agents, in the office or at other locations, the service is simple and secure. Each agent needs just an Internet connection, a Chrome device, and a headset or Avaya IP phone. Plug in and your agents can immediately start using the sophisticated Avaya customer engagement capabilities they need to keep your satisfaction scores and revenue climbing.
Inbound and outbound calling features connect customers to agents with just a click. Self-service IVRs can help drive new levels of efficiency. And built-in call recordings let supervisors monitor customer interactions and provide training and guidance to agents.
Peak Communication (“Peak”) announced today it has been named a Silver Partner in the Avaya Connect Partner Program. Since 2004, Peak has been offering Colorado-area businesses total communication solution packages that include hardware, software, professional services, local and long distance services, network integration services, and implementation for large and small business, and institutional customers.
The Avaya Connect Silver Level achievement acknowledges that the Peak team has demonstrated comprehensive skills and customer satisfaction in the design of Avaya solutions. Avaya Connect Silver channel partners earn their status by certifying staff members in the operation of Avaya systems and software, and must meet rigorous training and customer satisfaction criteria.
“Achieving this level of acknowledgement demonstrates Peak Communication has the necessary expertise to understand a client’s communication applications from the simplest to the most complex environment, and to recommend and provide solutions that fit,” says Michael Smith, President and CEO of Peak Communication. “By implementing award-winning Avaya solutions and offering competent support services, we enable organizations and businesses to communicate effectively and efficiently.”
In addition, Peak has also been awarded Avaya’s Midmarket Unified Communications Expert specialization, acknowledging proven expertise to resolve the collaboration challenges of small or midmarket customers with unified communications solutions deployed on the Avaya IP Office™ Platform.
For midsize businesses competing with much larger enterprises in a global marketplace, collaboration solutions are crucial for gaining a strategic advantage. Midsize businesses need cost-effective, easy-to-implement-and-maintain collaboration solutions that provide agility and flexibility for numerous business demands. The Avaya IP Office™ Platform drives productivity and strategic advantage with integrated solutions that include BYOD mobility, contact center and video collaboration.
In providing these solutions, Peak has also been designated as a “Partner in Customer Excellence” by Avaya, recognizing an investment in time and effort to deliver superior customer satisfaction, and exceeding established minimum levels of performance in the areas of implementation or delivery competency, support and maintenance. As a Midmarket Unified Communications Expert, and Partner in Customer Excellence, Peak has the proven expertise to deliver and support collaboration solutions that offer productivity and strategic advantage.
Avaya offers solutions in three major categories for better engagement and collaboration: Team Engagement Solutions; Customer Engagement Solutions; and Fabric Networking. As enterprises move toward a more geographically dispersed, 24x7 workforce, they need tools to enable their users to quickly solve business challenges. Seamless and effective collaboration platforms support this work environment.
Avaya’s Engagement Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement between customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration.
About Peak Communication
Peak Communication has an experienced ownership, management, sales, and service representation that has deep roots in the Colorado area, and includes personnel that hold a combined 100 years of experience in the telecommunications landscape. By teaming with Avaya, Peak provides total communication solutions that focus on technology, people, and investment. Understanding the increasingly complex communication needs that businesses face in this new world of convergence, Peak embraces these challenges to offer solutions to our customers that are highly reliable, intelligent and scalable.
Imagine you want to travel from Los Angeles to San Francisco.
You can either get in a car and drive there, moving from city to city, waiting at red lights, traffic jams and bottlenecks … or, you can hop on a plane and fly over the traffic, going from Point A, straight to Point B.
Now translate that to your network.
The majority of business leaders I talk to today have legacy networks, which use a hop-by-hop configuration – similar to the slow and traffic-riddled, city-to-city drive. Legacy networking technology was designed decades ago and is saddled with unnecessary complexity and protocols. That sort of bandaged, bogged-down network just won’t cut it in today’s application-driven environment. The network of today needs to be prepared for the apps of tomorrow.
What we’ve built with our Fabric-based SDN architecture, Avaya SDN Fx™, is a futureproof, one-hop solution to that problem. Think of it as the direct, first-class flight to San Francisco.
Say you run into a failure on the network. With our next-generation approach, it’s akin to running into a little turbulence midflight. The plane doesn’t stop. Instead, it gets dynamically rerouted midflight. No sweat.
We do the exact same thing with our flexible, Fabric-based technology. If there’s a node that needs to be traversed, the network is smart enough to automatically reroute that path.
And speaking of smart, your network intelligently routes traffic. Not all traffic is created equal – business-critical traffic (say, high-definition videoconferencing) gets the quickest route, while non-critical traffic (say, YouTube streaming) gets the slow lane, or can be blocked entirely.
The Avaya-powered, next-generation network is more agile, less complex and less susceptible to hackers.
Here’s why: Every endpoint on your network represents a potential entry point for a hacker. For companies with thousands of static endpoints, reducing the surface area of the network is imperative. With Fabric-based networking, endpoints become flexible, and connections are dynamically extended and retracted. Once the endpoint goes offline, the network closes the connection.
Since your network is no longer structured in a hop-by-hop configuration, it’s harder for hackers to find an “in” to your topology. Portions of your network become fully invisible — just like when you fly over cities and can’t really see them.
Improved agility coupled with increased cybersecurity – with Avaya SDN Fx™, businesses can have the network of tomorrow, today.