Today’s contact centers are under pressure to contribute significantly to top-line revenue and bottom-line profit. That, along with the demand to deliver a winning customer experience strategy, can make contact center implementation a daunting task. To help our customers ensure that their contact center fully realizes all of its goals,Peak Communication and Intermedia offer a leading Contact Center Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services.
Unlike traditional on-premises systems, Intermedia’s Contact Center can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips. With no need for bulky on-site equipment, and with our Cloud Concierge experts with you every step of the way, your transition to the cloud is seamless.
With Intermedia Contact Center you can differentiate from the competition where it matters most-the customer experience.
Customizable call flows and exceptional QA features help ensure more efficient interactions
Voice, chat, and e-mail queues combine into a single omni-channel experience
Dynamic notifications extend reach while respecting audience preferences
Deep historical reporting helps drive improved future interactions
Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times:
Support multi-site contact centers and remote agents
Centralize management from one portal, accessible anywhere, any time
Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
Easily manage customizable agent skillsets and statuses
Centralize the handling of web chat, email, and SMS in a single application with our omnichannel capabilities
Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
Send out post-call surveys to measure satisfaction
Quickly and easily integrate with CRM and WFM systems