IVR Self Service

Innovative Phone Enhancing Technology

Improves Customer Experience & Service Levels!

Avaya Aura® Experience Portal (Experience Portal) is Avaya’s multichannel application platform that can help you unify and orchestrate a high value, highly satisfying brand experience. Whether it’s engaging or servicing your customers via mobile, voice, video, email, or SMS text, Experience Portal applications can help you improve customer loyalty, reduce costs, and drive growth. Key Benefits
  • Enhance the customer experience with personalization
  • Design and manage cross-channel services from a single platform
  • Lower total cost of ownership and preserve application investments
  • Reduce application development time-to-market and cost
  • Improve self-service success rates and lower service costs
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