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877.789.7625

Today’s contact centers are under pressure to contribute significantly to top-line revenue and bottom-line profit. That, along with the demand to deliver a winning customer experience strategy, can make contact center implementation a daunting task. To help our customers ensure that their contact center fully realizes all of its goals,Peak Communication and Intermedia offer a leading Contact Center Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services.

Unlike traditional on-premises systems, Intermedia’s Contact Center can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips. With no need for bulky on-site equipment, and with our Cloud Concierge experts with you every step of the way, your transition to the cloud is seamless

With Intermedia Contact Center you can differentiate from the competition where it matters most-the customer experience.

  • Customizable call flows and exceptional QA features help ensure more efficient interactions
  • Voice, chat, and e-mail queues combine into a single omni-channel experience
  • Real-time customer insights speed agent-customer interactions
  • Dynamic notifications extend reach while respecting audience preferences
  • Deep historical reporting helps drive improved future interactions


Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times:

    • Support multi-site contact centers and remote agents
    • Centralize management from one portal, accessible anywhere, any time
    • Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
    • Easily manage customizable agent skillsets and statuses
    • Centralize the handling of web chat, email, and SMS in a single application with our omnichannel capabilities
    • Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
    • Send out post-call surveys to measure satisfaction
    • Quickly and easily integrate with CRM and WFM systems
    • And much more...


            More Information

            Intermedia Contact Center Elite Data Sheet.pdf
            Intermedia Contact Center Express Data Sheet.pdf
            Intermedia Contact Center Pro Data Sheet.pdf
            Intermedia_Contact_Center_Overview_Data_Sheet.pdf

            https://www.intermedia.net/products/contact-center /

            Peak Communication LLC BBB Business Review

            Why Choose Peak?

            BBB Accreditation

            Peak has received an A+ accreditation rating for its adherence to the BBB's Standards of Trust - the highest set of ethical guidelines for business, and positive consideration for our Business' Complaint history with the BBB - Type of Business, Time in Business, and Competency Licensing, amongst other factors.

            Meet the Team

            Mission Statement

            A Colorado Telecommunications company serving customers throughout the United States with "state-of-the-art" business communication solutions.

            303.699.4477

            1.877.789.7625