Avaya IP Office Call Reporting helps you manage your phone system and business with ease and confidence. Cradle-to-grave call reporting and tracking is presented through over 50 standard reports . Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration, or a software SIP based recording interface. Realtime agent seat and agent dashboards for up to 100 agents enhance IP Office hunt groups and deliver visual call management with wallboards and customized agent dashboard displays.
IP Office Call Reporting and Call Recording is a true end-to-end solution for businesses that want to differentiate their services from the competition, achieve better customer segmentation, and increase the value of each customer relationship – which can translate into more satisfied customers and a more profitable business.
With IP Office Call Reporting and Call Recording businesses can integrate voice, email, and web chat channels, and proactively manage the entire customer interaction lifecycle. Your business can begin at its own pace with one channel such as voice, for example, and add other channels such as email as your objectives evolve.