Customer engagement represents a positive, value-creating relationship between customers and an organization throughout the customer journey. In today’s digital era, customers demand and expect a consistent and seamless experience across multiple touch points, both physical and digital. Avaya offers contact center solutions that enable you to build a customized portfolio of applications—to drive stronger customer engagement and promote higher customer lifetime value.
Boundless Team Engagement happens when communications solutions integrate into your work culture. Streamlined, cost-effective processes transform the way your teams engage with customers, partners, and each other. Barriers disappear, relationships blossom, productivity rises, and your business accelerates.
Technology is driving waves of digital transformation, including the Internet of Things, which delivers effective omnipresence solutions for devices. From heart machines to heating systems to helicopters, it’s all online, integrated, available—and possibly vulnerable. We’re providing innovative network cybersecurity with remarkable efficiency and performance.
Avaya cloud-based engagement solutions let you pay as you grow, provide the latest endpoints or applications, and support business processes that drive success. Our public, private, and hybrid offerings deliver rich features and user experiences. The flexibility and scaling advantages of cloud delivery transfer the burden of technical and architectural maintenance to your cloud partners, so you can concentrate on solving business problems.