BBB Accreditation
Peak has received an A+ accreditation rating for its adherence to the BBB’s Standards of Trust – the highest set of ethical guidelines for business, and positive consideration for our Business’ Complaint history with the BBB – Type of Business, Time in Business, and Competency Licensing, amongst other factors.
A Colorado Telecommunications company serving customers throughout the United States with “state-of-the-art” business communication solutions.
From the early days as a spin-off from AT&T & Lucent Technologies, Avaya has a long and proud history of putting the success of their customers first. In step with multiple dramatic shifts in the technology landscape, Avaya has continually transformed itself through innovation to deliver better outcomes for our customers.
As a partner of Avaya, Peak Communication continues to provide total communication solutions that elevate your business “Above the Rest” !
Radio Flyer. It’s a household name in the United States that conjures up nostalgic memories for generations of Americans. Founded in 1917 by Italian immigrant Antonio Pasin, the company is still family-owned and privately held, with 100 employees worldwide.
How does the “David” of the toy industry compete with the “Goliath” toy company giants and thrive for 99 years? Senior Director of Radio Flyer IT Tom Cesario attributes the feat to constant innovation and a focus on customer relations. “We thrive by listening to consumer feedback and investing in research so we can offer innovative products,” Cesario explains. “Another important component of our success is customer service. The Radio Flyer brand is bigger than the actual company, so customers have come to expect nothing short of phenomenal service.”
A key part of the strong Radio Flyer service experience is effective consumer call handling. Radio Flyer’s Avaya IP Office Platform allows the company to reliably and cost effectively deliver the excellent customer service that has been an important part of its reputation for 99 years.
“Consumer call handling is paramount for our brand.The Avaya IP Office Platform has helped us take it to the next level.” — Tom Cesario, Senior Director of IT
Not just basic connections but intelligent connections that transform people’s experiences. Connections that have awareness and context. That integrate AI and machine learning. That create accessible, relatable, shareable moments. We unveiled new solutions at Avaya ENGAGE, our recent annual customer and partner event. Now we’re bringing you the highlights here. We’ll keep you up to date on our latest innovations. We’ll offer our thinking about trends and technology. And show you ways our customers are using Avaya solutions to realize great outcomes through digital transformation. Keep browsing our news, blogs, articles and case studies.