Historical & Real Time Call Reporting.
DATEL offers a wide variety of contact center solutions for both the Avaya IP Office and Avaya Aura™ Communication Manager to fit your business communications needs. DATEL has been a DevConnect Gold Partner since 2006 and a leading participant in the Avaya Select Product Program, proof that our solutions are on the cutting edge and industry approved.
Simplicity – All of DATEL’s Avaya solutions are compliance tested by Avaya, helping to ensure that their solutions will work at the highest level. They even provide implementation, installation, training and initial support to make sure that getting started with their solutions is as easy as possible.
Enhancement – DATEL’s Avaya compatible solutions are perfect for businesses of all different sizes. DATEL’s Unified Contact Center Sweet (UCCS) for IP Office is perfectly designed to enhance the IP Office for small to mid-sized businesses, while UCCS for Aura™ focuses on the needs of larger enterprises.
Scalability – DATEL solutions are scalable, so when your business grows, they’ll grow with you! Whether it’s adding more employees or upgrading your entire phone system, our solutions are made to adapt to your needs. From call reporting to real-time call monitoring to multimedia contact center tools, DATEL has the exact solution to help you tackle your business challenges.
Improve Customer Satisfaction — Reduce wait times, playback previous conversations and have customer information available immediately in a screenpop to provide excellent customer service.
Faster Answer Rates — Use queue management to distribute incoming calls to speed answer time and create a positive customer experience.
Reduce Costs — Use reports to discover any places where your resources are not being well spent and place them where they are needed, helping to lower costs and increase revenue.
Identify Calling Patterns — Get comprehensive views into call center activity with text and graphical reports. Discover patterns, such as peak calling hours, and rearrange staffing to better fit customer needs.
Save Time and Energy — Schedule reports to quickly gain valuable customer intelligence, and alter contact center operations to become more effective.