Avaya IP Office Contact Center extends Avaya innovation in contact centers to small and midsize businesses for up to 250 agents, giving them the simplicity and value they require. Optimized for use with Avaya IP Office software, the solution enables blended multichannel capabilities to enhance and expand customer communications.
IP Office Contact Center is a true end-to-end solution for businesses that want to differentiate their services from the competition, achieve better customer segmentation, and increase the value of each customer relationship – which can translate into more satisfied customers and a more profitable business.
With IP Office Contact Center, businesses can integrate voice, email, and web chat channels, and proactively manage the entire customer interaction lifecycle. Your business can begin at its own pace with one channel such as voice, for example, and add other channels such as email as your objectives evolve.